Our mission is to deliver quality health care in a safe, compassionate and professional environment.
Through our values of care, respect, teamwork, commitment and professionalism, we are dedicated to providing the highest quality of care for our patients.
Care – through empathy for others.
Respect – acknowledging the dignity and uniqueness of each individual.
Teamwork – understanding that nothing can be achieved without a combination of individual contribution and joint effort.
Commitment – to our patients and our profession.
Professionalism – through continuous learning and innovation, striving to be the best in all we do.
South Bank Day Hospital has a strong commitment to teaching and research. SBDH works closely with clinicians and researchers at the Queensland Eye Institute, to help improve clinical care for all patients.
The South Bank Day Hospital is committed to the Australian Charter of Healthcare Rights (Second Edition). The Charter recognises that all people seeking medical care in Australia have the right to seven key elements of Healthcare, being: Access, Safety, Respect, Partnership, Information, Privacy and Give Feedback. For more information relating to the Australian Charter of Healthcare Rights please visit: https://www.safetyandquality.gov.au/australian-charter-healthcare-rights.
The South Bank Day Hospital respectfully acknowledges the Traditional Owners of the land on which we work and pays respect to Elders past, present and future.
Quality Commitment Statement
The team at South Bank Day Hospital value our patients and your care is our priority. We pride ourselves in providing you with an excellent medical outcome as well as providing quality clinical care whilst you are staying with us.
We maintain high standards of patient care. Our quality and safety processes are continuously monitored and improved through our Organisational Risk Quality and Safety Management System.
By adhering to, reviewing and implementing new processes, through corporate and clinical governance, open disclosure, management reporting, policy development, audits, document control and reporting and responding to events that occur in a timely manner; we strive to meet the eight (8) National Safety and Quality Health Service Standards and AS/NZS ISO 9001:2016.
The South Bank Day Hospital strives for excellence as a customer focused organisation through:
- continuous improvement
- innovative leadership
- review and evaluation of our services
- use of information gathered from a range of sources including our patients, their carers, suppliers and customers
- effective use of equipment and resources
We provide our services on a non-discriminatory basis and access to our services are available to all interested customers and stakeholders.
The South Bank Day Hospital is accredited to the latest ISO:9001 Standards and the National Safety and Quality in Health Services Standards (NSQHSS) with Globalmark Certification Body.
The South Bank Day Hospital was established in 2014 with generous support from the Sylvia & Charles Viertel Charitable Foundation to the Queensland Eye Institute Foundation (formerly the Prevent Blindness Foundation). All profits from the Hospital go back to supporting the work of the Queensland Eye Institute Foundation.
Executive Director – Professor Mark Radford MD (Nagasaki), PhD (Flinders)
Professor Radford is the Executive Director and Chief Executive Officer for Queensland Eye Institute. Mark completed his first undergraduate degree at Flinders University of South Australia in 1978, and his Doctor of Medicine at Nagasaki University School of Medicine in 1992. During this period he also completed a PhD at Flinders University (1989).
Chief Operating Officer – Kelly Langdon
Kelly Langdon was a partner with Hanrick Curran, and from 2004 provided general management services for the Queensland Eye Institute. From January 2014, Kelly took on the full-time role as General Manager and in 2015 became the Chief Operating Officer for Queensland Eye Institute Foundation and the South Bank Day Hospital. Kelly’s qualifications included a Bachelor of Human Resource Management and Economics.
Hospital Manager – Leanne Mason
Leanne Mason is a Mater trained Registered Nurse (RN) who qualified in 1991. She holds a post-graduate certificate in Perioperative Nursing from the New South Wales College of Nursing. In addition to her time spent at the Mater Adults Hospital she has worked in other Day Hospital Facilities where she has over 10 years’ experience as a Clinical and Operating Theatre Manager. She joined the South Bank Day Hospital in 2014 and was appointed Hospital Manger in 2017.